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 Monday: October 27, 2008 |
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| Event Registration |
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| Registration will be located in the Charles Street Lobby of the Baltimore Convention Center. You can pick your badge holders, official show program and make changes/additions to your badge during this time.
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Ballroom IV |
| 9:00 AM - 9:50 AM |
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| 60 Websites in 60 Minutes - Tools that you will go home and use IMMEDIATELY |
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Presented by:
Mickey Smith, Primary Hub
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This session will be a rapid-fire introduction to 60 Web sites in 60 minutes showing you how to find and use these extremely helpful sites to manage your travel business and grow your sales. And, speed-writing skills are not required youll receive a handout listing the sites during the seminar!
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| CLIA Training - Principles of Professional Selling |
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Presented by:
Bernie Blomquist MCC/CTC (CLIA)
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Geared towards the frontline counsellor who has experience, but wants to sharpen sales skills. This seminar will enable participants to: qualify a client and identify motives; recommend cruises with confidence;
effectively dispel any concerns that prospective passengers may have; and apply these techniques toward closing more cruise sales.
Earn up to 15 Credits, enrollment in certification not required to attend.
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Ballroom IV |
| 10:00 AM - 10:50 AM |
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| Targeting Niche Markets in Building Your Client Base |
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Moderated by:
John Hawks
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Topics to be discussed:
- Incentive Travel - Mary Lyn Klein
- Wine & Culinary Travel - Michael Schrobat
- Care-Giver Cruises - Patrick Toal
- Fundraising Cruises - Martha Powell
Many agents have discovered how difficult (and unprofitable) it is to be a "jack of all trades and master of none," selling every type of trip to everybody. Meanwhile, savvy agents who've developed specialties have watched their sales skyrocket, even in today's tough economy. In this seminar, four professional travel agents will explain how they picked a niche, built prospect and client lists, forged tighter relationships with niche suppliers, and boosted their profits. Learn their secrets - and you can do the same!
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| Understanding Errors & Omissions Insurance |
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Presented by:
Steve Levin, Senior Vice President , Berkely Agency, Ltd.
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Learn how to protect yourself and your agency.
By attending this Risk Management seminar, home-based agents will gain knowledge of the industry essential Travel Agents Professional Liability policy by learning what is and what is not covered. The seminar will also provide guidance on how to adequately insure their agency, prevent claims, and what to do in the event of a claim.
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| The Niche Product YOU! |
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Presented by:
Anita Pagliasso OSSN Western Regional Manager & President and Founder of Ticket To Travel
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Anita Pagliasso has run a home-based travel agency since 1992. She is also the author of the popular book How I Made a Small Fortune as a Home-Based Travel Agent and the CD Anitas Tool Box for Home-Based Agents. In addition, Anita is OSSNs Western Regional Manager and writes the Working from Home column for Agent@Home Magazine. This presentation will show agents how to build business and credibility by creating a professional image and creating a lasting connection with potential clients. Her visual presentation will include examples of many of the tips she has used to build her own successful home-based travel business.
- What really makes you stand out
- Learn rapid fire answers to why a client should book with you
- Selling yourself first before quoting the price
- How to get others to market for you for FREE
- How to make an effective presentation
- Branding yourself and portraying a professional image
- Easy and fun marketing ideas starring YOU
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| Creating a Game Plan for Sales Success and Increasing Group Sales |
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Presented by:
Mike Daly, Creative Solutions, Inc.
Specifically focused on the Who, Where, How and Why of Group Sales, youll walk away armed and with Sales Techniques to help you close more Group Sales. You will hear powerful ideas and be given tactical solutions to grow revenue for your business.
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| How to Survive & Thrive No Matter What The Economy May Be |
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Presented by:
Bob Stalbaum, President, Strategies for Success
With ongoing reductions in supplier commissions, a weak economy and world conditions what they are today, many in our industry are justifiably feeling very dispirited and un-empowered. Yet, there are many things that are totally within our power to control which, when implemented, can result in an almost immediate 30 to 40% increase in sales and revenues.
In this seminar, youll learn, from a true industry expert, of the opportunities you are missing which when corrected, can help you maximize the potential of what you already have. You'll gain knowledge on how to dramatically improve the results you get from your current sales, customer service and marketing efforts to make your agency survive and thrive no matter what the economy may be.
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Ballroom IV |
| 2:00 PM - 2:50 PM |
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| How to Think Like a Salesperson |
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Presented by:
Kelly Monaghan, OSSN
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Most travel agents are drawn to the industry by their love of travel. Few become agents because they long to sell things. And yet, success as a travel agent means success at selling. Kelly Monaghan draws on his background as a sales trainer for some of the country's largest corporations to introduce a number of simple concepts that will have you thinking like a salesperson in no time.
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Ballroom IV
Panel Discussion |
| 3:00 PM - 3:50 PM |
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| Make Money Selling Airline Tickets by using Air Consolidators |
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Moderator:
Doug Cook, President, JaxFax
Panelists:
Leanna Freeman, Raptim Internationa | | |